What is the Opticomm network?
Opticomm is a fibre network used in many estates, apartments, and business areas across Australia. If your property is connected to Opticomm, Scopenet can deliver fast, reliable fibre internet to your home or business using that network.
How do I check if fibre is available at my address?
Use the address checker at the top of this page. Enter your address and we’ll instantly show if Opticomm fibre is available and which speed plans you can choose from.
What internet speeds can I get?
Our plans range from 50/20 Mbps up to 1000/400 Mbps (Gigabit). The speeds you receive depend on your chosen plan and your property’s connection. We aim to deliver the fastest speeds your connection can support, even during busy times.
Is there a lock-in contract?
No. All plans are month-to-month with no lock-in contracts. You can upgrade, downgrade, or cancel anytime.
What equipment do I need?
Most plans include a WiFi 6 router at no extra cost. If your home already has an Opticomm connection box (NTD), you’re ready to go. If not, we’ll arrange installation for you.
How long does it take to get connected?
- Existing Opticomm connections: usually 1–3 business days
- New installations: typically 2–4 weeks, depending on the property
We’ll keep you updated every step of the way.
Do you offer business plans?
Yes. Our Ultimate and Gigabit plans work well for home offices and small businesses, with options like static IPs and enhanced service levels. For larger businesses, our team can help create a tailored solution.
What if I need help or have an issue?
Our Australian-based support team is available 24/7 by phone, email, or live chat. Most issues are fixed remotely, and if a technician visit is needed for a service-related issue, we’ll arrange it at no extra cost.