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More Information
Where do I find my account ID?
Your account ID is listed on your latest invoice. You can also find it by logging into your online account under Account Details. This ID is required for payments, plan changes, and any support inquiries.
What if I’m experiencing financial hardship?
If you’re facing financial difficulty, we’re here to help. Contact our support team to discuss flexible payment options, extensions, or tailored plans. Our goal is to keep you connected without added stress.
When is my bill due?
Invoices are issued monthly, with the due date clearly displayed at the top. We also send email reminders before the payment deadline so you can plan ahead and avoid late fees.
How do I pay my bill?
You can pay online using a credit or debit card, BPay, or direct debit. Payments can also be made over the phone through our support team. All payment options are secure, quick, and easy to manage.
How do I transfer my account if I’m moving house?
Moving home? You can transfer your Scopenet service to your new address by logging into your account or contacting our support team. We’ll coordinate installation at your new home so your internet stays connected without interruption.
Can I change my plan?
Yes! Our plans are flexible with no lock-in contracts. You can upgrade or downgrade at any time through your online account or by contacting support. Changes usually take effect from your next billing cycle.